A complete guide to chatbots!

Chatbots are simple artificial intelligence computer programs that stimulate and interpret the human language, whether written or spoken. It allows humans and computers to communicate and interact with each other. These chatbots work on the voices of the people and help them put their inquiries and queries through their phones and computers. Hence, making it way easier for people to work on digital devices.

It is 100% sure that you might have heard of some of the famous chatbots software, but you never knew these were chatbots. Some of the most common chatbots found worldwide are Alexa, Google Assistance, and Siri. Hence, this shows that chatbots have been in the world for quite a while now. But in the past years, they have gained popularity.

MIT launched the first-ever chatbot by professor Joseph Weizenbaum. He developed a chatbot called ELIZA that used matching patterns to stimulate the conversation. Since ELIZA was the first and raw type of chatbot, it worked by pairing different words entered in the computer and then creating a scripted response. There were a lot of problems with it, and people did not respond positively to this innovation. But slowly and gradually, more people worked on this idea and improved it.

After ELIZA, many different programs were designed from the same idea, such as PARRY, Jabberwacky, Dr. Sbaitso, A.L.I.C.E. (Artificial Linguistic Internet Computer Entity), and many others. These chatbots had their ups and downs; changes were made in the software to produce the best chatbots in the world. After all these changes came the world's top chatbots such as Google Assistance, Siri, and Alexa.

Now you'll see that these three chatbots are used worldwide and are a part of different offices and households. People enjoy using them as they make their lives a lot easier. So history shows that chatbots had a massive journey to become this successful.

Following are the three types of Chatbots:

Rule-Based chatbots:

The rule-based chatbots work only on the limited information present in the software. It means these types of bots will only respond to the data already present in them. These bots used the true and false algorithm to understand and answer the user. The ruled-based chatbots are easier to build.

Artificial Intelligence based chatbots:

The other chatbots are based on AI, which is more modern and practical. These chatbots understand open-ended queries and also comprehend different orders. These interact with humans appropriately and understand the different languages, contexts, and intent of the humans.

Live chats:

Live chats are the digital communication through which businesses can talk to their customer, and people can talk to each other. Live chats are real-time messaging through different platforms such as WhatsApp, Facebook, Apple Business Chat, and many other platforms. The live chats and the chatbots can work together to provide the finest chatting experience.

Following are a few of the benefits that businesses can get from these chatbots.

• Reduces the waiting of the customers by giving instant answers.
• They automate simple activities to improve operational efficiency and minimize costs.
• Allows better customer engagement and enhances interaction.
• Reduces customer services costs by reducing the hiring of people and decreasing infrastructure costs.
• They improve sales and expected revenue by supplying customers with the services and products they demand when needed.

If you are also thinking of incorporating chatbots in your business and don't know how to do it, you don't need to worry. There are so many pages and websites such as Botsify, Mobile Monkey, FlowXO, and a few others that can help you build your bot. RADAAR is one of the best places to visit if you are looking for a place that will help you with the chatbots strategy and other marketing plans. RADAAR helps you with social media operations and makes your business more successful.

Chatbots are the new way of communication. They are a simple and easy way for humans to communicate with digital devices. In the upcoming years, you will see Chatbots replacing most human jobs and providing hundreds of benefits to businesses. If you are such a business, you might want to add a chatbot to your firm to enhance the efficiency of the work.